Frequently Asked Questions
Reservation Questions
Question: I am not sure of my guest count and how many bedrooms we will require?
Answer: If you are not sure of the number of guests or the number of bedrooms you will require we recommend starting with a limited number and just adding more bedrooms or sofa beds when your headcount is better solidifed. We allow deletions up until the final payment has been made and additions up to the day of arrival. Our policy allows up to two changes to the agreement without charge.
Question: We have friends staying on Orcas Island can we invite friends over to watch a movie with us ?
Answer: It depends on the number of friends you would like to invite and the number of people in your party. Our maximum occupancy of 10 guests and we allow two day visitors at no charge.
Question: Can we arrange for Pay Per View?
Answer: Yes, we are now able to offer this service to our guests with at least 48 hours notice and a nominal fee for the administration time to set this up and cover the cost to process the transaction.
General Questions about the House
Question: Do cell phones work at the house ?
Answer: It depends on the cell phone carrier you are using. From our experience using AT&T we get fairly good coverage on the main floor of the house and guest house. However, service is limited on the lower level of the house. TMobile service is similar to AT&T. For guests using Verizon and Sprint although the service is somewhat spotty most of the time you will get two bars and be able to retreive messages.
Question: Does the House have a Generator?
Answer: Yes, the house does not have a generator but requires our caretaker to come out and turn it on and monitor it so is only turned on if a power outage is expected to exceed 48 hours or more.
Question: Why does the water in the house have a slight sulfar smell?
Answer: The house is on well water and due to the location being clode to the water does have a slight sulfar smell. The well water has filters on the system as well as a water softner and is perfectly safe to drink. We recommend if the surfar smell is bothersome that bottled water be purchased before your stay and used as drinking water.
Question: We just arrived and stocked the refrigerator but it does not seem to be cooling?
Answer: When you are at home your refrigerated already has foods that are chilled that act to absorb a certain amount of the heat from warmer foods being placed in the refrigerator. When there is no food in the refrigerator it can take up to 24 hours to reach the proper cooling temperature. This may cause you to think that the refrigerator is not working properly when it actually is. It is important not to adjust the cooling setting to the highest level as this could actually cause the refrigerator to freeze up and fail to operate. Be sure to keep the refrigerator doors closed as the freezer and fresh food compartment will warm up when doors are open and continual opening of the doors will delay the cooling process. We suggest turning the fresh food knob one setting colder (this will allow more cold air to flow into the refrigerator compartment). Allow 24 hours between adjustments. If the temperature is still not cool enough adjust the freezer knob one setting colder (this will allow the compressor to run slightly longer providing lower temperatures.
Question: How far is the Beach Access and is it difficult to get there?
Answer: Headland House is located in the Spring Point homeowners community. This community has a private beach and dock that is only available to owners and there guests. The distance from the house is approximately 7 tenths of a mile and will take you about 2 minutes when driving. If you are up to hiking guests can use a walking path from the property to the road down below which will lead to the road into the beach area which is about a 1/4 of a mile and will take about 12 minutes.
Question: Do you provide Bicyles or Kayaks?
Answer: No, we do not supply bicyles or kayaks however, they can be rented on the island. Refer to our things to do page as we have listed a few companies that provide this service.
Question: Can our kayaks be stored ?
Answer: Yes, guests are allowed to store there kayaks at the Spring Point private beach area.