Rental Polices

* Cancellations: No refund of previously paid deposits will be allowed, unless the reserved property can be re-booked for the same reservation period and price. We will make every effort to rebook and will refund prepaid deposit amounts, which will be based upon any alternative revenue received, less a 20% cancellation fee of the total rental rate. Any such refunds will only be made once we have actually received the replacement reservation. Security deposits are fully refundable. We HIGHLY RECOMMEND THAT GUESTS PURCHASE TRIP INSURANCE For information or a quote on trip insurance click here

* Check-In time is 5:00PM and renter should not arrive until the property is ready for occupancy. No exceptions including luggage drop-off without prior written authorization. Renters that have paid for the early check in option will find the times have been adjusted to reflect the change in times on the rental agreement. Every effort is made to have the premises ready for guest occupancy at check-in time, but we cannot guarantee the exact time of occupancy with back-to-back reservations.

* Check-Out time is 10:00AM No exceptions including luggage storage without prior written authorization. This policy is strictly enforced to provide housekeeper adequate time to prepare the property for the next guests arrival. Renters that have paid for the late check-out option will find the times have been adjusted to reflect the change in times on the rental agreement. Guests who have not departed the property by 10:00AM shall incur a fee equal to the rental rate for one night.

The following items must be complied with before check out:

0. Please place all Dishes, Pots, Pans, Glassware, and Flatware in the cabinets or turn the dishwasher on before departure.
0. Range top, Oven and Racks shall be left in a clean condition. If the double ovens have been excessively soiled please remove the oven racks and turn the oven(s) to the self-cleaning mode at departure.
0. Refrigerator should be left clean and free of food.
0. Place all trash in the outside garbage receptacles.
0. We no longer require that guests remove the linens from the beds, we just ask that you please place the pillows and bedding back in the correct rooms for inventory count.
0. Soiled towels that are not damp place in the laundry baskets that are located in each of the bedroom closets. If towels or spa robes are wet or damp please drape them over the towel racks to air dry.
0.  If the Spa/Beach towels have been borrowed we ask that these be laundered and placed back on the spa shelf before departure.
0. Please insure the Hot Tub cover has placed back on the tub. 
0. Winter months please set heater to 65 degrees during summer months please turn the air conditioner unit off.
0. BBQ grates should be brushed and left in a clean condition. BBQ rags are located in the dining room end cabinet. Please leave the BBQ in the same condition as when you arrived.
0. Please pull shades down and Turn off all lights inside and outside
0. Our home has an extensive amount of doors please double check all doors and  to insure they are locked before you depart. (If you have any difficulty with locking doors please notify us immediately as the house CANNOT be left unlocked).
0. Property should be left in a neat and in orderly (same condition it was in when Guest(s) arrived.

* Complaints: All representations made by owner/ owner’s representative with respect to Headland House are complete and accurate to the best of their knowledge and made in good faith. Owner/ owner’s representative is not responsible for issues outside of their control such as the failure of the water supply, gas, electricity, heating, television, satellite service, Internet service, appliances, hot tub, BBQ, entertainment equipment, etc., though they will endeavor to arrange for any such problems to be corrected as soon as practical. If you have any such problem during a rental period, you must notify owner/ owner’s representative immediately so that we can try and remedy the situation. No refunds will be offered for issues outside of owners control.

* Day Guests/Visitors: Guests that have booked a stay and would like to invite family or friends as a day visitor will require pre-authorization. A maximum of two day guest visitors will be allowed at a rate is $10.00 per person. The names of the two authorized day guests must be shown on the rental agreement with a notation they are a day guest visitor. For more day guest visitors refer to the Use of Grounds policy below.

* Directions and Codes: One week prior to arrival, the Renter designated in this Agreement, will receive detailed driving directions, access codes for your visit for lock boxes or keyless entry systems for the property. Caretaker contact information will also be provided should renter need assistance during the visit.

* Excess Fees: Rate does not include excess cleaning or litter pick up. The following items are not included in the guest service or standard cleaning fee and will be considered to be excess cleaning at a rate of $30.00 per hour: Hot tub/spa left with dirt and debris, oven or range top left excessively dirty, dishes left in the dishwasher or put away in the cabinets dirty, BBQ grill not brushed down and/or left excessively dirty, childrens finger prints on windows that require excessive window cleaning, excess garbage, failure to break boxes down, Christmas tree removal, fireplace cleaning if guests have brought their own firewood, spa towels and robees that are borrowed and not laundered after use.

* Fire Danger: Due to the extremely dry temperatures especially during summer months and distance from the fire department to this location; NO Fire pits, Fireworks or Smoking is permitted on the premises.

* Garbage & Trash: We ask that our guests please help us with trash/garbage and recycling. It is extremely important that garbage and trash be disposed of properly so you do not attract wild animals. Guests will find seven garbage cans labeled with the seven days of the week along with recycling containers. Recycling containers are located inside the home in the laundry area. Instructions for recycling are located in the guest service area. All boxes should be broken down and stored between the garbage cans as boxes have a tendency to use up valuable garbage space. All trash must be in kitchen garbage bags, removed from the house and disposed of prior to departure. Guests will be charged an excess trash fee of $50.00/hr plus dump fees which is defined as anything that will not fit in the garbage cans that are allotted for your specific night stay. For example’ if you arrive on Friday night and depart on Sunday morning you are allotted the can for Friday and Saturday but not Sunday as this can is allotted to the guest checking in on Sunday. Excess fees will apply to trash that is disposed of loose not in kitchen trash bags. Excess charges do not apply to the recycle containers.

* Hot Tub: Renter is advised that No Lifeguard is on Duty; no glass is permitted in the pool area with the exception of eyeglasses. No running, diving or jumping into the hot tub.

* Hot Tub/Beach Towels: Beach/Spa towels for teh hot tub are available for guests; we just ask that if these items are borrowed that they be laundered before departure and placed back on the hot tub/ spa shelf.

* Inspection Report: The house is inspected before and after every guest visit. Upon arrival renter is advised to review the inspection report and notify the caretaker of any inconsistency between the report and your findings. Failure to complete this action may unintentionally hold you liable for damage that occurred before your arrival. Upon your departure a subsequent inspection report will be prepared. Renter is solely responsible for any and all damage that has occurred between the two reports.

* Inventory: The furnishings provided are inventoried upon arrival and departure. A complete set of towels are provided for each guest (Bath, Hand and wash cloth). The kitchen has been labeled with the location of every item along with a complete inventory list in the guest service book. We ask that guests please return items back to the labeled location for ease in taking inventory at departure.

* Lost and Found Items: Guests are reminded to allow enough time before departure to insure that belongings are not left behind as costs associated with return of belongings can be quite expensive. Due to concerns with belongings lost in shipment or damaged in transit we cannot accept the liability for guests belongings. Therefore, guest is asked to contact a local UPS store in your area and arrange for UPS to pick up your belongings. We will require packaging to be sent to us ahead of time along with the return label. The fee for our caretakers time to package and arrange for the shipment is $30.00 per hour. Before belongings can be shipped back a disclaimer is required that states our caretaker will not be responsible for loss or damage. Scheduling the return or picking up of the belongings cannot take place until the next turn day as our policy is not to disturb guests.

* Non-Disparagement: Certain websites allow reviews that are unchecked with regard to reasonable sentiment and even minor unreasonable negative sentiment can unjustly cause damages to owners reputation and future business. We do not participate in reviews from websites that are not owned or controlled by homeowner or agent and believe the business transaction between all parties should remain private. Therefore, renter acknowledges and accepts that all communications related to this transaction shall remain private. Specifically, renter and invited guests agree not to criticize, make any statement which disparages or post any review on any website unless requested in writing by the homeowner or agent. If any review is posted by Renter or invitee thereof, and found to contain unreasonable negative sentiment in the sole opinion of the homeowner and is not removed within 72 hours (the Review), renter agrees that a copy of the rental agreement shall serve as renter’s full authorization to request and oblige the third party or website hosting site displaying the Review to remove it promptly upon request by homeowner or owner’s agent. Failure to remove the review will be considered a breach of this Agreement, and homeowner will consider this act to have irreparably harmed by loss of business and goodwill due to violation of this provision and will seek damages from Renter and additional legal fees necessary to enforce demand should renter not comply.

* Occupancy Compliance: Renter must be in compliance with the occupancy requirements of our vacation rental permit, insurer and local fire ordinances therefore the guest list must be accurate at all times. Maximum sleeping occupancy is 10 guests and 2 day guest visitors for a total of 12 people on the premises. Primary occupant must be age 25 or older, our caretaker may request to see a copy of a valid driver's license for verification purposes. To insure accuracy of the guest list please be advised that Vacation Holdings, LLC reserves the right to conduct unannounced visits to the property to assure accuracy. Occupancy by additional persons, beyond the specified maximum, will result in the forfeiture of your security deposit and/or early termination of your rental period, without refund or rental fees paid. Renter must understand that this property is intended to be used only by the maximum specified number of persons specified in this rental agreement. Please be respectful of property lines and boundaries between our rental home and our neighbors, and that you must observe "quiet hours" between 9PM & 7AM each day of your visit. All special occasion parties including weddings require prior approval; unauthorized Parties, Live Bands or Disc Jockeys are strictly prohibited. Rates are based on occupancy and number of bedrooms used. Renter is advised that if additional beds are found to be used at departure the security deposit will be charged at the higher rate.

* Parking: The home has a parking limitation of a maximium of five cars in the driveway area or four cars and one boat that does not exceed 22 feet in length. The turnaround space down by the garage has limited parking so we recommend that a maximum of two cars be parked in this area and additional cars be parked on the upper end of the driveway next to the entry bridge. No motorhomes or utility trailers are allowed on the premises as the dirt road leading to the home is very narrow and is maintained by the home owners. The speed limint is 10 mph. No parking is allowed on the lane or blocking of the driveway due to fire marshal rules and regulations. 

* Pets: Sorry No Pets are allowed on the premises

* Refunds: No refunds issued due to weather, airline, ferry schedules, road conditions, power, gas, electrical, pest and insects, appliances, televisions, internet outages or failure of any of the electronic equipment in the home to work properly. Renter is advised that additional persons, beyond the specified guest list, will result in the forfeiture of the security deposit and that it will result in early termination of your rental period, without refund or rental fees and that renter will be held liable for payment of the higher rental rate.

* Reservations: A 20% deposit is required at time of booking, the balance is due 60 days prior to arrival. Reservations greater than one year a 25% deposit is required at time of booking and the second payment of 25% is due six months prior to arrival and the balance due 60 days prior to arrival. Reservation deposits made by check will require funds to be held by authorization hold on a credit card. If check is not received within 7 days the credit card will be automatically charged and credit card fee applied to the reservation. Sorry, no courtesy holds are permitted please read through the rental polices carefully before placing a reservation by telephone on booking a reservation on line. Once a booking confirmation email has been sent with the link to the rental agreement this will be considered to be a confirmed reservation and the terms of the cancellation policy will be enforce. Failure to return a signed rental agreement will not waive the terms of the cancellation policy as once a reservation has been submitted the dates on the calendar are immediately blocked with the inability for anyone else to reserve the property.

* Reservation Changes: No deletions to a confirmed reservation will be allowed. Renter can make additions to the reservation up until two weeks prior to arrival without charge. No charge for up to two reservation changes, a $20.00 reservation change fee will be applied on the third change or after the final confirmation details have been sent.

* Security Deposit $500.00: All rentals regardless of stay duration require a security deposit. This deposit is fully refundable within seven (7) days following the end of your rental period if paid by check, deposits paid by credit card will be held and released the day of departure if the premises are left undamaged and all inventory intact and all financial obligations met(guests will find a complete listing of inventory in the guest service booklet). Renter is responsible for any and all damages caused during their stay including damages caused by others in their party and/or their guests. A portion of this security deposit will be used for excess cleaning at $30.00 per hour and/or trash removal at $25.00 per hour plus the dump fee, if the property is left excessively dirty or littered.

* Sleeping Capacity. All guests staying on the premises must pay for sleeping accommodations either by ordering a bedroom or sofa bed. We do not allow guests to bring sleeping bags or air mattresses or guests to sleep on the top of the sofas in the cabin. We reserve the right to cancel reservations if sleeping accommodations are not adequate for the number of occupants listed on the reservation guest list.

* Storm and Road Conditions: No refunds will be given for storms or formidable weather. Mountain roads can be curvy and steep and often dangerous in snowy or icy conditions. Roads in and out of the island are well maintained but guests should not count on snow plowing on neighborhood streets. We highly recommend four wheel drive or chains during the winter months and trip insurance be considered for winter stays.

* Smoking: This is a non-smoking home. If it is found that any member of the rental party, or guest of the rental party, has smoked inside the home or on the porches/decks/grounds, your security deposit will be forfeited. The entire home is designated as a No Smoking Area.

* Supplies: A complete set of bath towels are provided for each guest (bath, hand and wash cloth). We provide a beginning supply of paper goods; (2 rolls of toilet paper in each bathroom a roll of paper towels, 1 bottle of amenity bath soap and shampoo for each guest. We also provide a starter supply of laundry detergent, dishwashing soap and kitchen trash bags. The kitchen has basic spices and herbs, salt and pepper, sugar, coffee and tea. For the outside area we supply propane for the BBQ. The BBQ has an oven combination built into the BBQ unit and is on a timer which is hooked up to the main propane tank.

* Televisions and Sound Systems: The projection system and surround sound system electronics in the house are extremely sensitive. Renters are asked to read the instructions for operating the system carefully before pushing any buttons. The main system controller is for the media room only and should not be removed from this room. The house has a Sony Playstation PS3 which includes a Blue Ray DVD. No other game systems of any kind are allowed to be hooked up to the projection system as reprogramming of the entire equipment will be necessary. The projection system and all televisions are checked before and after departure to insure everything is working properly. Renters is asked not to remove any wires from the back of the system or to remove batteries from the controller unit as this could also cause the system not to operate properly. If resetting of the system is required the cost is $100.00 per visit which will be deducted from the security deposit. The projection system should be turned off when not in use as the bulb life is only 2000 hours at a cost of $500.00 per bulb.

* Use of Grounds:  Sorry, we are no longer accommodating use of the home for Weddings, Family Reunion gatherings or any Special Occasion parties. Maximum occupany is 12 people on the premises.